If you are unable to complete this process, or this process otherwise does not resolve this issue, please contact our support team. If your headset has powered on, but the LEDs on the Headset and Transmitter are blinking follow the pairing instructions available here.
This update process will take ~5 minutes to complete, during this process do not move the headset or jostle the USB Connection.Īfter completing this update process, plug your Transmitter back into the PlayStation 4, and try powering on your headset. If the Audio Hub does not prompt you to update, please try steps 1-5 again. 
The Audio Hub will prompt you to update the headset. (With the Headset powered OFF) Hold down the Superhuman Hearing™ button while connecting the USB Cable into your computer. Connect the USB Charge Cable to the Headset’s USB Charge/Update port. Connect the Transmitter to a free USB port on the computer. Open the Turtle Beach Audio Hub (for Windows or MacOS). I also gave my PS4 the permission to reset if need be. I switched that one option not to turn off USB ports and the next day all updates complete. Start this process with the Headset powered OFF. The updates are supposed to be done around 5am so by that point the system is in rest mode but the ports are off and the updates can't download. **If you have not already done so, download the Turtle Beach Audio Hub (for Windows or MacOS)** These instructions will force your headset to update with the Turtle Beach Audio Hub to ensure that you are running the latest firmware. 
When charging, the LED does not display correctly. 
If your headset is experiencing any of the following symptoms, please try the instructions below:
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